Privacy Policy

This policy principally describes Halcyon Networks' corporate, website, enquiry and business-development information handling. A workflow solution deployed for a client may be subject to additional contractual terms, collection notices, data-processing arrangements and the client's own privacy obligations.

About this policy

AUDIOH! PTY LTD trading as Halcyon Networks (we, us, our) is committed to protecting the privacy of individuals whose personal information we collect, hold, use and disclose. This Privacy Policy explains how AUDIOH! PTY LTD trading as Halcyon Networks handles personal information. Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

What personal information we collect

We may collect the following kinds of personal information:

• Name (first name and, where provided, last name)
• Business email address
• Phone number (where provided)
• Organisation or legal practice name
• Position or role
• Preferred contact method
• Information you include in enquiries, messages or notes
• Calculator inputs and results (where you use the Legal Workflow ROI Calculator and request results by email)
• Consent records, including the wording version, date and time of consent

We also collect certain technical information when you visit our website, including:

• IP address
• Rate-limit submission count and timestamps (used for security and abuse prevention)
• Page path and page title
• Referring page or website
• Click or interaction details
• Device type
• Viewport information
• Timestamps

The website server uses IP-address and submission-timing information for security, abuse prevention and rate limiting. The rate limiter does not store the visitor's name, email address, phone number or calculator results.

How we collect personal information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Book a demonstration or consultation
• Use the Legal Workflow ROI Calculator and request your results by email
• Correspond with us by email, phone or other means
• Engage with us in a business context

We may also collect information from publicly available sources or from third parties in the course of our business activities.

Unsolicited information

If we receive unsolicited personal or sensitive information that we did not request, we will assess whether it is reasonably necessary for our functions or activities and whether we are permitted to retain it. Where it is not required or permitted to be retained, we will take reasonable steps to delete or de-identify it.

Why we collect personal information

We collect and use personal information for the following purposes:

• To respond to enquiries and provide information about our services
• To send calculator results where you have requested them
• To arrange and conduct demonstrations, consultations and workflow reviews
• To communicate with you about our services where you have consented to such contact
• To improve our website and services
• To comply with legal and regulatory obligations
• For security, abuse prevention and rate limiting

Where you have separately consented, we may also contact you using your selected contact method to discuss your calculator results, a workflow review and relevant services. If you have not provided that separate consent, we will not contact you for marketing or sales follow-up solely because you requested calculator results by email.

Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• Our service providers who assist us in operating our website and delivering our services (including email delivery and website hosting providers)
• Professional advisers, including lawyers and accountants, where necessary
• Regulatory authorities or law enforcement agencies where required by law

Website analytics

Our website uses analytics technology provided by GoDaddy. The website application is configured to provide GoDaddy C2/Signals with page, referral, interaction, device and viewport information after analytics consent. It is not configured to provide calculator form-field contents to analytics. GoDaddy's analytics technology may process additional technical identifiers in accordance with GoDaddy's privacy practices.

Analytics are only activated after you accept the analytics preferences banner displayed on our website. You may decline analytics at any time. Declining analytics does not affect your ability to use the website or submit enquiries.

Overseas disclosure

Some service providers may process or store information outside Australia, including in the United States and other jurisdictions in which they or their infrastructure operate. Where Australian Privacy Principle 8 applies to an overseas disclosure, we will take the steps required by that principle. Overseas recipients may also be subject to the laws of their own jurisdiction.

Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include technical security measures on our website and limiting access to personal information to those who need it for our business purposes.

Where personal information is no longer needed for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

Data breaches

We maintain processes for assessing suspected data breaches. Where the Privacy Act's Notifiable Data Breaches scheme applies and an eligible data breach occurs, we will take the steps required by that scheme, including notifying affected individuals and the Office of the Australian Information Commissioner where required.

Access and correction

You may request access to, or correction of, personal information we hold about you. Where the Privacy Act applies, we will respond in accordance with applicable legal requirements. In some circumstances, access may be refused where permitted by law, and we will provide reasons where required.

To make an access or correction request, please contact us using the details below.

Privacy complaints

If you have a concern about how we have handled your personal information, this Privacy Policy or applicable privacy requirements, you may make a complaint by contacting us using the details below. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review this policy periodically.

Contact us

For privacy enquiries, access and correction requests, or complaints, please contact: